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Holding Hands

employee assistance programme

Working with our partners Health Assured, we can provide a comprehensive EAP programme tailored to your business needs - covering all aspects of daily life and support needs.

MKOH can offer an Employee Assistance Programme with its partners.  The offer consists of the following components:


Our service offers a Confidential support services accessed through a helpline, online and via an App.  It is available 24 hours a day, 7 days a week, 365 days a year.  It provides:


  • Six sessions of structured telephone Counselling (per person, per issue, per year)

  • Six sessions of face to face counselling (per person, per issue, per year)  – via an affiliate network of over 1,200 counsellors across UK and Ireland.

  • Cognitive Behavioural Therapy (CBT) available for face-to-face counselling sessions – National Institute for Health and Care Excellence (NICE) recommends CBT to treat anxiety and can help with work related Stress.

  • Family support services – access to phone line services for all partners/spouses and children in full time education aged 16-24 (in-line with HMRC guidelines).

  • Medical Line – we cannot diagnose or prescribe but will offer general medical advice.

  • Manager consultation – coaching for staff with people responsibilities, which should help them manage their teams more effectively therefore improving employee performance and engagement.

  • Critical incident advice – telephonic guidance for clients in the unfortunate event of a critical incident within the workplace.  Onsite Critical Incident Stress Management (CISM) can be arranged at an additional cost.

Implementation promotion and ongoing support


  • Annual communication plan – to help the organisation identify and implement staff initiatives throughout the year.

  • Promotional materials – hard copy and electronic to help launch and maintain awareness of the service.

  • Monthly newsletter – highlighting the latest wellbeing topics.

Secure online health and wellbeing portal

  • Online CBT – delivering an effective treatment for people feeling stressed, depressed, anxious or low.

  • Online video and instant message counselling – secure video counselling, instant messaging and voice chat mean employees can now get counselling from the comfort of their own home or alternative relaxed environment.

  • Self-help programmes – to help promote simple lifestyle changes covering a number of areas including weight loss, improving sleep and changing habits such as smoking and alcohol consumption.

  • Webinars – to support individuals and organisations by building resilience through raising awareness of wellbeing.  .

  • Mobile phone app – users can discover in-app advice and support, practical solutions and tips, expert health and wellbeing information and easy access to confidential support and advice services. 

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